Last Updated: December 4, 2025
At AquaStep Sanford Pool Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We only collect information that helps us serve you better and keep your pool in perfect condition.
When you request a quote or schedule a service, we collect basic contact details like your name, address, phone number, and email. We need this information to communicate with you, schedule appointments, and send invoices.
We keep records of the services we provide to you, including details about your pool, equipment, chemical levels, and any issues we address. This helps us maintain your pool properly and provide consistent service over time.
If you pay by credit card, we collect payment details to process your transactions. We use secure payment processors and do not store complete credit card numbers on our systems.
When you visit our website, we may collect technical information like your IP address, browser type, and pages you visit. This helps us improve our website and understand how people use it.
We use the information we collect to provide and improve our services. Here's what that means:
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure servers, encrypting sensitive data, and limiting employee access to customer information on a need-to-know basis.
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
We do not sell or rent your personal information to third parties. We may share your information only in these limited circumstances:
You can review and update your contact information anytime by calling us at (407) 798-8661 or emailing hi@sanfordpoolservicing.com. We want to make sure your information is accurate and current.
If you don't want to receive promotional emails from us, you can opt out by clicking the unsubscribe link in any email or contacting us directly. Even if you opt out, we'll still send you important service-related messages about your appointments and account.
If you want us to delete your personal information, please contact us. We'll honor your request except where we need to keep records for legal or business purposes, such as warranty claims or financial records.
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling them may affect some website features.
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on our website with the revision date. If we make significant changes, we'll notify you by email or through a notice on our website.
If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:
AquaStep Sanford Pool Care
204 N Elm Ave STE 104
Sanford, FL 32771
Phone: (407) 798-8661
Email: hi@sanfordpoolservicing.com
